Firewall Vendor Partner Form

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Firewall Vendor Partner Form

If you are a firewall vendor who supports RealAudio/RealVideo, we would love to hear from you and include you on our list of vendors who support our products. In order to do this, we ask that you answer the following set of questions. For questions, please email firewalls@real.com.

Product Name:

Your Name:

Company:

E-Mail:

Phone:

Company URL:

Product URL:

Tech Support Contact:

Tech Support Email:

Tech Support Phone:

Development Contact:

Development Email:

Development Phone:

Marketing Contact:

Marketing Email:

Marketing Phone:

URL for company logo (please keep .gif's to approx. 100 by 70 pixels):

50 word description of your product for our Web site:

What versions of your firewall support RealAudio/RealVideo natively?

What versions of your firewall support RealAudio with a patch?

What type of firewall is this? (Please check all that apply)
Packet Filter
Stateful Packet Filter
Application-level Proxy
Transparent Proxy
Socks
Other:

Have you verified that RealAudio/RealVideo works for your firewall? If not, please fill out the Firewall Proxy Kit and Information Request.

How does one setup RealAudio/RealVideo support at the firewall (step-by-step)?

Does this require any configuration of the RealPlayer?

Please describe any special features your firewall offers for supporting RealAudio. (such as limiting the number of streams, limiting the sites which the player can connect to)

Do you allow reverse proxying? (that is, allowing someone to run a public server from inside of a firewall)

What level of support does your firewall have for the Real Time Streaming Protocol (RTSP)?

If RTSP is supported, please indicate what versions of your product support it Please provide step-by-step instructions for setting this up with your firewall product:

What is your preferred way of dealing with complex support situations involving RealAudio/RealVideo and your product?

The technical support liaison listed above handles the call in a three-way conference call with RealNetworks Networks, your company, and the customer.

An on-duty engineer on your general technical support line handles it in a three-way conference call with RealNetworks, your company, and the customer.

The customer is assigned field representative or reseller who provides customer support. We set up a three-way conference call with RealNetworks, the field representative, and the customer.

Thanks for supporting RealAudio and RealVideo! We look forward to working with you.

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